Enterprise Mobility reviews

They say it "looks great on a resume" to work at Enterprise but I’m not really sure that’s really true. I began working with Enterprise right out of college like most. I was sold on the promise of fast career advancement, great pay, and an excellent management-training program. At the interview, you will be asked if your ok with occasionally assisting to get your rental cars ready for a customer, but then expected to wash every other car with a tie and a white long sleeve shirt on in the blistering summer heat, and with a mandatory college degree. Your will be promised plenty of overtime and a salary, then your hours will be max out at 40/week at only the hourly rate. So if you depended on the overtime pay to live a decent life, expect to pickup a lot extra hours at other offices, if your lucking to find any. You will learn much about running a retail office but expect to get a lot of sales job offers, if you’re looking to move on. The problem is, after working for the company you’ll very quickly get tired trying to up sell every customer on insurance products they don’t want and never want a sales job again. It is retail so you will have to be great with customers and expect to have many stressful customer interactions to dealt with. Managers usually become your friends and are good to work with but others can be too overbearing. You do not get paid any commission on your sales and absolutely do not get paid enough for the amount of work you put in. Stability is decent, but promotion is limited unless your will to relocate or drive far. Only high-level managers make a comfortable living. Always turning over employees.

Working from home soon turns into a nightmare. Every technical issure you have with your computer is watched over by management and very little of it is excused unless they finally admit that it might be a problem on their end. You start to feel trapped in your own home and you gain weight quickly, even quicker if this job depresses you and alot of times it will. You are constantly lying to customers to get them to make a reservation and get this, the reservation you make for them may not even be valid because once they get to the location they dont have cars for the customer. As a res agent you are the first person the customer talks to so if they are angry you better find a way to make it up to them first or they take a survey on you and you could get fired if 26% of your surveys are bad. Speaking of the surveys they are totally not in your favor. They just ask a one word question like were you satisfied? and they can answer on a sliding scale of 1-5. 5 being the highest. If you receive anything but a five it counts against you like a zero. So a customer could say hey im not happy because your sold out of cars or i cant use a debit card and take the survey and thats your fault. There is no way for you to defend against that. The metrics you have to meet are insanely difficult and I was even told by a former trainer that it was considered a fluke if you bonus or get a raise. So in essence you have to find a way to cheat the system in order to bonus or even just make it because they are always implying you could get fired or disciplined, Have you ever heard that song "Shiny Happy People" by R.E.M. where you know hes being totally sarcastic about being happy all the time well this is what management wants you to be, super happy all the time theres no room for anything else and if it shows in your tone you get talked to about it. Sometimes I wonder if this is a cult like enviroment because they expect you to conform to whatever they say and be just like them. Often managers will talk down to you like your stupid but in a happy friendly way and as they are going over your calls with you they split hairs about everything you can never have a truly perfect or happy call. Also it doesnt help that customers will try and berate you every chance they get because they know theres that survey just around the corner so you better magically make cars appear at 5.00 dollars per day or get your head put on the chopping block. In the end the call center portion of enterprise could really care less about their employees and they sell you a dream, unfortunately before you know it it turns into a nightmare...