-some departments within the company are not reliable... I have personally been on the other end over the phone and I understand that it is frustrating for guests and hotels. I came from a huge hotel chain prior to Expedia. Some of the people would have been fired a long time ago if they work at hotels like how they work now.
-super long workaround time on cases. Either they need to look into more hiring or training.
-some employees need to improve customer service.
-job description can change over night, or week after week in my case. Great for some if you are adaptable to changes.