FedEx Office reviews

4.0

100% would recommend to a friend

(2,322 total reviews)
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Brian D. Philips

100% approve of CEO

100% positive business outlook

FedEx Office has an employee rating of 4.0 out of 5 stars, based on 2,322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
May 26, 2018
Recommend
CEO approval
Business Outlook

Pros

You get to learn how to work in a fast-paced customer service environment. They also have decent enough benefits. If you want to become an assistant manager, or want to become a store manger, the opportunities are there. There are also locations all over the country, so transferring isn't difficult. It's possible to move from a store location to corporate, but not extremely common. Work/life balance mostly exists. As an associate, you don't really need to take the job home with you, and if you work at a location that is staffed properly, you can manage work/life balance without a problem. I was able to manage taking college courses while working.

Cons

When I started working in the stores in 2010 there was more specialization in the job functions. They started moving away from specialization, while also cutting head-count, and the morale within the stores started to decline. Benefits are ok, but compensation is not great. You're expected to know every single system, and sometimes the workload demand can feel overwhelming. The environment can be negative at times, as burnout seems very high. It's not unusual for people to complain and hate their job. I've struck up conversations with current employees while in the stores, and if you get them to open up, they'll usually express their displeasure in their job.

3.0
May 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Friendly management at most locations, friendly employees, fair scheduling for hours, lots of room to adjust your schedule, training in a lot of valuable skills, a lot of room for growth and movement within the company, initial optimism to be working with a well-known brand

Cons

This is a fast-paced job where you deal with many irritable, stressed customers each day. The well-known FedEx brand sets their expectations high, so you're often between a rock and a hard place, because you're under-staffed and not fully trained to handle every problem you'll encounter. The company refuses to separate the print sector from the shipping department, and that only adds more stress onto its employees because we really are expected to somehow know everything. Most of our training happens on the job, after watching hours of training videos that don't really help. It feels like the learning curve is months' long, and customers have little patience for us. Every machine error or server error (of which there are many) gets blamed on us. Our turnover rate is high, because the pay is only slightly competitive, and many employees decide the pay is not worth the stress. Immediate management listens to our concerns, but the chain of command is irritating - every important decision seemingly has to be made by someone higher ranking. It can feel like there's nothing to be done for many annoying problems and concerns. The company boasts that they listen to feedback, but the truth is that most of that feedback gets an eventual answer of "just deal with this for now, and we'll address it later." I've worked here for a few years and it doesn't feel worth my time anymore.

3.0
Apr 25, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, great coworkers, though depending on your location.

Cons

Poor Management, I was hired full time and I hardly ever worked more than 30 hours. Unproffesional. training is sink or swim, manangement isnt really involved. Management is not eager to help you get promoted.

Viewing 385 - 387 of 2,322 Reviews

Glassdoor has 3,840 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.