FedEx Office reviews

The people working in the FedEx Office stores are given instructions from people who have never worked at a store a day in their life, ie: Express, Ground, corporate, 1-800-Go-Fedex, etc. This makes for a VERY frustrating experience. You watch a lot of undeserving people get promoted, as is the downside to many retail & customer service positions. Every store is run differently, rules and procedures are changing constantly which lead to price differences, policy differences, and ultimately customer complaints. The variety of this job, while a pro, can also be a con. The upper management is an unfortunate joke in most cases, but again, that can be said for many retail & customer service jobs.

They send out an image of caring about their employees and customers but they are only about profit (no matter the cost). They tell you one thing about availability and when you will be working and then schedule you for whatever THEY want. They also train on the job but because they run on the minimum number of people possible you are thrown into the fire right away and many people spend so much time just trying to stay caught up with stressful deadlines that they don't actually learn everything they need. The people who have been with the company for years usually want to teach new people but don't have the time because there are constantly projects that are given crazy due times so they simply can't help like they want to. I actually stepped down from a higher position because of the lack of ethics and high pressure.