First off, I want to make it clear in the Boston metro market that each retail store is struggling with understaffing based on my interactions with my previous co-workers and other branch locations. Fedex Office is trying to keep up with up current technologies and shipping methods that rival UPS, the U.S. Postal Service and the company has shown that they are ahead of the pack…therefore with the promising of such stability and profits then why is there such a lack of investment in either 1) having higher numbers in staff to maintain high customer service and high demand printing jobs, or 2) providing higher compensation to the current employees whom have already shown their commitment and worked 6-7 day work weeks without lunch breaks ? To push your employees to go so far with producing “more with less” it is demotivating and bottom-line causes turnover (I left exactly for this reason)
No matter the company’s proposition value on customer service to beat the competition, this cannot be accomplished when in such a busy market as Boston that an understaffed crew can exceed sales and service goals.
I’ll give FedEx credit for providing overall good benefits and areas where retail management is an opportunity, however even for management the frustration of having limited payroll hours and trying to meet unrealistic deadlines for printing jobs is a question of how much longer the employees will tolerate it. Corporate can preach the success of the company and bring down the pressure on management all they want but it doesn’t resolve the fact that employees are overworked and underpaid. This is not a retail job to work in if you have family, need a work/life balance and need to put food on your plate without going broke.
