It's the upper management amateur hour
Pros
Generally great customers to work with. Compensation & Benefits are fair.
Cons
Micro managed by DMs, who have no clue what goes on day to day. The "goals" are an everending moving targets. Lack of consistency in expectations of center teams: Maintain high volume and consistent revenue in the thousands from a large corporate client? Doesn't matter unless you hit your "quota" of product of the month totalling maybe $100-200. Yes, that will definitely increase the revenue streams for the company, pens and screen cleaners. Not even Staples tries this waste of time. What about the different standards between centers in the same district? Take center "A", you can be leading in sales, profit, overall customer sat, but miss a greeting here or there and get written up and micromanaged. Yet, at center "b", you could be terrible at greeting, poor sales, multiple out of stocks, etc, but the mgr not only avoids the write ups, but gets promoted.