Just my observation - but shared by so many grunts who bleed purple.
Pros
Flex Time and Bonuses were good. But the greatest reason to work for FedEx is the people (non-management). They are the most down earth set of people you could work with.
Cons
FedEx's Low Level Managment to the CIO lack vision and direction, despite management's propaganda. Many of FedEx Services problems are the reflection of the leadership in the management chain. It's not what you know but who you know. But this mantra has caught up to FedEx as it eventually catches up to most companies. Middle management is more concerned with climbing up the corporate chain than doing what is right for the company, the stockholders, or the employees. The Executive Management is so out of touch with was occurring at FedEx Services because they rely on middle management to be concise, ethical, and to the point. However, as most work places including FedEx Services, middle management tells senior management what they want to hear rather than tell them how it really is. If you don't believe my commentary. Ask a FedEx Services employee how successful 6x6 or 6x6 Reloaded was/is (off the record) in Memphis, Dallas, Colorado Springs, and Orlando? For the brave souls who bleed purple will tell you it was/is a joke. The biggest joke is the CIO, the Senior Vice Presidents, and the Vice Presidents, the most useless executives that the FedEx subsidiary could have assembled. This management team should be dismantled and rebuilt. Managing Directors and Managers should be terminated for three consecutive poor Pulse Survey Reviews. My respect lies with the Chief Executive Officer like Fred W. Smith and Chief Financial Officer (CFO) Alan Graf and the grunts (Software Developers, Network Operations, Technical Writers, Networking Groups) within FedEx Services. Everyone else is expendable.