Operational approaches vary significantly across states,
Organisational culture can feel highly process-driven, with limited emphasis on empathy or individual flexibility
Decision-making is often constrained by multiple layers of governance and approval processes
Employee feedback and recommendations are not always actioned in a timely or visible manner
Compensation is perceived to be below market benchmarks within the industry
Roles and responsibilities are sometimes broadly defined, leading to ambiguity in expectations
Limited transparency around commission structures and performance targets