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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions Chat Agent reviews

      2.8

      60% would recommend to a friend

      (3 total reviews)
      avatar

      Ritesh Idnani

      100% approve of CEO

      99% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      4.0
      Nov 11, 2024

      Average company to work with

      Chat support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      On time salary, kinda cooperative management

      Cons

      Isn’t easy requesting for leaves, cab facilities aren’t very good

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. We are pleased to hear that you appreciate our commitment to timely salary payments and find our management team cooperative. We understand that requesting leaves can sometimes feel challenging, but our leave planner is designed to ensure a balance between employee needs and business continuity. Regarding cab facilities, we acknowledge the limitations and strive to offer services within defined boundaries to accommodate as many employees as possible.
      1.0
      Sep 1, 2024

      My experience

      Chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing to say, bad experience

      Cons

      2 month notice period, no shift swap

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. We appreciate your feedback regarding the two-month notice period and the lack of shift swapping options. These policies are in place to maintain stability and ensure that we can effectively manage our business needs.
      3.0
      Jan 26, 2016

      Verizon Chat agent

      Chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working for a chat center is a great thing for people that are a little on the shy side, and working for Verizon is great. As with any call center your get hired quickly. The training is very good too.

      Cons

      It is impossible to take two chats with complicated billing issues at the same time, and give great customer service. You just never get used to it, and while it is fun and exciting for some, for me I couldn't stop focusing on the fact that I was keeping people for an hour when they had a question that should have only taken 15 minutes.

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