Inconsistency when dealing with clients, sent home early with no pay, “mandatory” weekend overtime with short notice, could not reach HR after being laid-off
Firstsource Solutions Response
2y
Hello,
Thank you for sharing your feedback.
We are happy to hear that the workload provided to you seemed manageable and focus oriented with a satisfactory training program.
We are sorry to hear about your experience within your role. Although we aim to provide transparency with client demands and work requirements, we understand that issues may arise on the job that can seem overwhelming. As we take each concern regarding the overall wellness of our employees seriously, we hope that you voiced these concerns to your HR team for assistance.
Your insight will assist us when inspecting and improving our process in the future.
Thank you again,
We wish you the best in your endeavors.
Thank you so much for taking the time to leave us feedback.
We are happy to hear your satisfaction with your role as a whole. We take pride in providing a work environment where our employees find the job to be manageable and not overly challenging. Thank you for sharing your thoughts surrounding benefits. While we understand that our benefits may be considered decent but not exceptional, we are committed to continuously improving and expanding our benefits package. Our employees' well-being and satisfaction are essential to us.
-You can listen to music or podcasts while working
- Very easy work and not stressful
Cons
-Management is terrible, they don't care about you and treat you like you're in high school
-You'll get fired if you look at your phone
-Very difficult getting time off
-Your "uptime" and "time working in batches" is always monitered
-Not rewarding work