Is Foundever a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at Foundever have rated their employer with 3.1 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Inbound Customer Service Representative Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at Foundever .

Does Foundever pay Inbound Customer Service Representative employees well?

Inbound Customer Service Representative professionals rate their compensation and benefits at Foundever with 3.1 out of 5 stars based on 34 anonymously submitted employee reviews. This is 17.6% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Representative salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4423) , Customer Service Representative (CSR) (1503) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1066 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 641 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 469 reviews)); "Benefits are good and fair" ((in 454 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 371 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1163 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 809 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 236 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 136 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 135 reviews))

Foundever Inbound Customer Service Representative reviews

3.1

52% would recommend to a friend

(34 total reviews)

Laurent Uberti

53% approve of CEO

52% positive business outlook

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Inbound Customer Service Representative employees have rated Foundever with 3.1 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

34 reviews

5.0

Aug 18, 2016

Call center customer service re

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Full time work, benefits, good pay. They really knew how to treat their employees and provided us with the training we needed to do our job well.

Cons

I really can't think of any cons... I really enjoyed working here and was sad when they closed down in 2011

2.0

Jul 15, 2016

You'll like it if you've never had a job before..

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was decent for the position, work is relatively easy, relaxed dress code, simple hiring process.

Cons

Poor management, awful training, rules change every day per supervisor, leadership only works to benefit themselves they do not care about associates, low potential to advance.

2.0

Jun 28, 2016

Customer service rep

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Love my coach... awesome people on my team... think some of the upper management needs a touch more of compassion and being more considerate of employees needs. I express my issues and I understand there's a pattern ..... but it seems as if u really didn't care nor did u seem like u really wanted me to stay.. well I guess it's just a paycheck now.. thought I had found the job were they actually give a genuine concern... my coach... love to moon and back... I'm not sure about the rest of the management team...

Cons

I've said it all in first paragraph. Except that the food in the break rooms are too expensive. And the break room always has a stinch...

Viewing 31 - 33 of 34 Reviews

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Call center customer service re

You'll like it if you've never had a job before..

Customer service rep

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