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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,196 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Mar 11, 2026

      Underpaid, Overworked, and Unrealistic Expectations

      Usaa agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote , that’s all I can say

      Cons

      • Extremely low pay for the amount of responsibility. $17 during training and $18 after licensing is not competitive for insurance work. • Unrealistic training timeline. Only about a week to study for the insurance exam, and if you fail they deduct $300 from your paycheck. • Constant monitoring. Having to keep your camera on during training and OJT feels excessive and uncomfortable. • Very heavy workload. Reps are expected to handle complicated auto policy questions, billing issues, and frustrated members all at once. • Many members are older and struggle with technology, which makes simple tasks take much longer while still being judged on call metrics. • Stressful environment with high expectations but very little support.

      avatar
      Foundever Response
      3mo
      Thank you for sharing your experience and feedback. I appreciate you taking the time to highlight your perspective, and I’m glad you mentioned the flexibility of remote work. Foundever encourages open communication through several channels, including the MAX survey, daily pulse checks, daily training surveys, and our open door policy so we can continue learning and improving. For licensed roles, the company covers the cost of training and certification, and the reimbursement agreement related to those expenses is explained and acknowledged prior to employment so expectations are clear. If you would like your concerns reviewed further, please feel free to reach out to People Services at peopleservices@foundever.com. Jasmin at Foundever
      3.0
      Mar 11, 2026

      All past time was better

      Technical support engineer tier ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Due to Sitel buying Sykes, and then renaming the brand as Foundever. It is a bigger company that keeps growings overtime

      Cons

      Porbably to focus on a Call-center style and more technical accounts can be damaged for this call-center mentality

      4.0
      Mar 11, 2026

      Dispatcher

      Custimer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great scheduling Great work environment Good work hours My team leader was awesome

      Cons

      For me it was a flawless experience I only had to resign because my work permit was expired at the time

      avatar
      Foundever Response
      2mo
      Thank you for sharing your experience and for your time with Foundever! We’re happy to hear that you enjoyed the scheduling, work environment, hours, and the support of your team leader. We also appreciate your feedback regarding the rehiring process. We value former associates and continue to review our processes to ensure they are clear and accessible for those interested in returning when eligibility requirements are met. We wish you continued success and thank you again for being part of the Foundever team. Kim at Foundever
      Viewing 331 - 333 of 19,196 Reviews
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      Glassdoor has 24,633 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.