Foundever reviews

3.9

78% would recommend to a friend

(19,238 total reviews)
avatar

Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Mar 21, 2025

Engagement & Salary

Recommend
CEO approval
Business Outlook

Pros

Opportunities in career development Learning & Development

Cons

Salary Manager & Employee engagement lack of interest in creating a true connection

avatar
Foundever Response
1y
Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns about feeling unrecognized as an employee, especially in a dynamic customer service industry where turnover can sometimes impact the sense of belonging. At Foundever, we deeply value the contributions of every team member, and we strive to create an environment where everyone feels heard and appreciated. Your feedback is incredibly valuable in helping us understand areas where we can improve and better support our employees; that is why our My Associate Experience (MAX) program has been implemented. Through our MAX Annual Survey, we encourage open communication and actively seek input from our employees to drive positive change within our company. We also offer psychological help through our PULSO program, which provides a 24/7 support line. Sofia from Foundever
3.0
Feb 20, 2025
Recommend
CEO approval
Business Outlook

Pros

High energy place to work. Support staff and team leaders are amazing! Full time work with shift bids.

Cons

Took away our paid holidays. Haven't given the raises we were promised months ago. Changed EMR and it is awful! Decrease in staff, increase call volume and still expected to hit ridiculous numbers. With other EMR, I had amazing call numbers. With this system, not one person in the company is hitting all numbers.

1.0
Jan 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice Salary and meals included

Cons

Constantly changing shifts Management put all the workload on agents Empty promises Promotes new job opportunities then it's already filled way before advertisement

Viewing 481 - 483 of 19,238 Reviews

Glassdoor has 24,692 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.