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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,239 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      19K reviews
      2.0
      Jun 29, 2024

      Run in the other direction.

      Call center customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a job that pay the bills.

      Cons

      Chaotic, loud, unprofessional, supervisors are petty and ill equipped to lead.

      avatar
      Foundever Response
      2y
      We appreciate your candor on your review. We understand that customer service can be stressful sometimes for both our associates and customers. This is why we implemented our MAX(My Associate Experience) Program. MAX allows our associate's voices to be heard and share their ideas on how we can improve our benefits, tools, and training for both associates and managers. We will share your experience with the appropriate teams. Jasmin at Foundever
      2.0
      Jun 11, 2024

      RUN FAST AWAY!

      Learning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      None to be mentioned, I initially enjoyed working for this company but they have been in a steady nose dive on positions, pay and reductions in positions for no reason since going from Sitel where I initially worked for to joining with Sykes and now being called Foundever

      Cons

      FAVORTISM FAVORTISM and did I mention FAVORTISM. Lack of communication across the board from operations to the learning and development department. Many good employees and lower level management slip thru the cracks because it seems not one of the senior management cares for the loyal spotless record employees

      2.0
      May 27, 2024

      Overemployed with poor salary

      Learning specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Once you're in, they don't do like other BPO's out there, is really hard to be kicked out of the company.

      Cons

      If you are not Portuguese, you will hardly have the opportunity to grow inside the company, only if you have friends or they desperately need you. Also, growing up here doesn't involve any advantages at all. The salary only grows up like 20€ and believe me, is not worth. You have to deal with all previous responsibilities, plus the new ones.

      avatar
      Foundever Response
      2y
      Hello, Thank you for taking the time to share your valuable insights on your experience in Foundever. First of all, we are glad that the job safety that we provide at Foundever was a positive aspect of your professional situation in our company. Foundever provides equal career opportunities to all, current and future associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions, and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, age or any other consideration. We also recommend filing named or anonymous complaints through third-party applications addressing these kinds of issues. To help our associates grow and develop, we communicate job openings through internal channels and invite them to participate in our leadership academy program. You can check all the job openings here: https://jobs.foundever.com/go/Welcome-to-Foundever-Portugal/9235200/ Thank you for your contributions to Foundever, Juliette from Foundever.
      Viewing 493 - 495 of 19,239 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,693 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.