Is Foundever a good company to work for?

Foundever has an overall rating of 3.9 out of 5, based on over 24,693 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at Foundever to a friend and 71% have a positive outlook for the business. The best reviews about Foundever have been left by employees working as Agente Bilingue Call Center , Customer Service Agent and Agente Bilingüe .

Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1066 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 663 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 466 reviews)); "Environment is good and Benefits" ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 377 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 775 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 237 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 128 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 126 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Tlalnepantla , Ciudad de México , Monterrey , Tlalnepantla de Baz , Chapultepec , Tlanepantla , San Pedro Garza Garcia , Puebla , San Pedro , Guadalajara , Cholula , Tehuacán , Nuevo Laredo , Tlalnepantla , Garcia , Nezahualcoyotl

Foundever reviews

3.9

78% would recommend to a friend

(19,239 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Foundever has an employee rating of 3.9 out of 5 stars, based on 19,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews

1.0

Apr 19, 2024

Not recommended

Multilingual customer support agent

Recommend

CEO approval

Business Outlook

Pros

Not many. You get the opportunity to practice the languages you know as you will be working with different customers over Europe. You will also train in Salesforce.

Cons

Outdated and slow computers, excruciating working rhythm, it feels like a prison

Foundever Response

2y

We're happy that you found value in the chance to practice languages and train in Salesforce. At Foundever, we believe in providing enriching experiences that contribute to personal and professional development. Our organisation is steadfast in the belief that the associate experience is the customer experience. We recognise how important it is to have a manageable work pace that promotes a healthy work-life balance, that's what we believe too. We're committed to ongoing improvements across all aspects of our organisation, from software and hardware upgrades to refining workflow processes. The Foundever voice of the employee and wellbeing programs have been designed to always make sure our team members are at the heart of everything we do, and with unique perspectives, fresh ideas and innovative technologies we aim to create the optimal working environment. We are proud that in 2023, we achieved a global employee net promoter score of 51.3 %! Your feedback is invaluable, and we're dedicated to utilising it to continuously enhance our practices. Thank you. ~ Julia from Foundever

1.0

Mar 31, 2024

Don't do it unless you have too

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

holidays off, remote positions, equipment provided

Cons

Management is constantly yelling at you through the support chats, they expect you to know that youre required to do things that was never taught in training, they will move you to a different department and try and disquise it as a promotion (no pay increase however) They take forever to answer questions but expect you to keep call times and hold times extremely low, layoffs likely and they will attempt to disguise it as a termination to disuade you from filing unemployment

Foundever Response

2y

Thank you for sharing this feedback. We understand how frustrating your situation is. There are many different factors that go into making such a difficult decision that impacts our employees and their families. In the event of when our staffing needs change, we strive to do our best to retain our employees and offer available opportunities within our organization. If you would like to share more of your story, please reach out to our HR department at na.hr@foundever.com . Jasmin at Foundever

3.0

Mar 24, 2024

It’s an ok job

Licensed insurance agent property & casualty

Recommend

CEO approval

Business Outlook

Pros

The pay is good and the flexibility to work from home as well. It’s not just a horrible place to work, it is what you make it. My trainers were all great.

Cons

It’s definitely disorganized but it is what you make it. It’s definitely doable. Schedule changes aren’t the best when it’s needed or the system used to change schedules. Equipment is disgusting, which I’m sure they (Foundever) are unaware of that department sending it out that way.

Foundever Response

2y

Thank you for your honest feedback. I agree that this job is what you make it. Pay is good, and working from home is a great benefit. We have implemented various measures to support our associates during training. We conduct training surveys at the end of each training day to gather feedback and continuously improve our training programs. Following training, we provide a nesting phase where associates work closely with a trainer in small groups, ensuring they have the necessary resources and support to effectively handle calls and alleviate stress. Moreover, we foster an open-door culture, encouraging our associates to reach out for assistance whenever needed. We send out the Max Survey to make positive changes. Your feedback is immensely valuable, and we will share your experience with the relevant teams for further consideration and action. Jasmin at Foundever

Viewing 499 - 501 of 19,239 Reviews

Jobs at Foundever

Customer Service Representative

Compliance Officer North America

Early Career and University Programs Manager

Customer Service Representative

Foundever

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