Foundever reviews

3.9

78% would recommend to a friend

(19,250 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home, Nice environment, Nice Managers

Cons

No Enhanced sick pay, can only see your rota for next 3 weeks, extremely old outdated systems to use , I think I must now have to load about 14 -16, more stuff to do but no more time, different programs and learn to use all, not all can be copied between. Systems for ever having issues crashing etc, manually have to enter some complicated orders and now having to correct ""mistakes"" buy other staff who don't seem trained well or constantly shirking their responsibilities. Company not bothered about your stress levels all about them first, (No sick pay) can't report bad staff any more option removed recently and not reimplemented

2.0
Jul 23, 2023
Recommend
CEO approval
Business Outlook

Pros

You work from home. You do not have to worry about committing to her from work..

Cons

Where do I Begin? He will be overwhelmed with expectations as his company and their client expect way too much from the people that do customer service. They often blame the client for things and policies that they themselves create.. management is more interested in telling you what you do wrong, as opposed to trying to encourage you and help you. They’ve call handle times and make you to customer service for the stopwatch they’re worried about how long each call takes as opposed to actually helping a customer.. they will beg you to work extra hours and their excuses always that you work from home therefore, you should be available to work longer hours.

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Foundever Response
2y
Thank you for your feedback. We acknowledge your concerns regarding the high expectations within the company. We value our employees' well-being and will take your comments into consideration to improve our management approach and work-life balance expectations. Your input is valuable to us as we strive to create a positive and supportive work environment for everyone. Jasmin at Foundever
2.0
Jul 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Working from home Monday to Friday with weekends off. Steady income.

Cons

No options for taking unpaid time off. For example I plan 2 trips a year that are at least a week long and it's a struggle to plan for. I usually use my vacation hours for days off for appointments and I don't have enough to allocate to the full week. I usually need to pay for a doctors note to go away for my week off. It's absurd! Benefits are not very good, you get about 300$ per year for things like chiropractor and massage which doesn't go far. Medication are covered usually at 80%. Dental only covers necessary dental procedures and a root canal is not included in what they consider necessary same for most dental work mostly cleaning and possibly cavities are covered at a percentage.

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Foundever Response
2y
We appreciate your candor in your review and sharing your experience with us. We agree that working from home is a great benefit! We also understand that compensation and benefits are important our associates and we regular market analysis to ensure we stay competitive and appreciate you providing your feedback and will be sharing it with the appropriate teams wi Kim at Foundever
Viewing 517 - 519 of 19,250 Reviews

Glassdoor has 24,705 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.