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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,250 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      19K reviews
      2.0
      Apr 12, 2023

      Communication

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, which is great.

      Cons

      Pay is not all that great. Communication from management has been a mess because Sitel and Sykes just combined to become Foundever. Also, there are major problems coming soon with changes that are being implemented on some projects and no members of management have taken the time to actually listen to the CSR’s concerns nor have they attempted to ask CSR’s about the impact these changes are going have on the project - it will not have a good outcome.

      avatar
      Foundever Response
      3y
      Thank you for sharing your experience with us. Your feedback will be shared with our teams, but I also encourage you to continue reach out to your management and have those open, candid discussions in order to achieve a resolution. If you have additional information to share, please reach out to HR team at nahr@foundever.com. Thanks, Dianna - Talent Acquisition
      2.0
      Mar 11, 2023

      Random People giving tax advice who aren't CPAs to other people who make way more money than them

      Turbotax - customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Remote work is nice * Basically just took time off whenever I wanted unpaid since it was a seasonal position

      Cons

      *Worked from January to May, the entire time almost was back to back calls and a very short training session of about two weeks in which nothing prepared us for any questions that would be asked * Ended up just giving tax advice to people who called in, and hoping I made a good decision for them. The company barely has a Tier 2 and doesn't really support their frontline agents

      Viewing 526 - 528 of 19,250 Reviews
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      Glassdoor has 24,705 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.