Foundever reviews

On two separate occasions, during the year I worked for Sitel, there were massive shifts in policy and procedures and no one had key information. Other team members and I reached out to our leader and they would have the same questions as us. There was a significant communication issue between higher-ups and frontline employees. Management would come up with grand ideas and implement them without fully fleshing out how the change would actually work.

-Half hour lunch -Training is fun, but utterly useless -The WFH computer systems DON’T work, it’s impossible to reach anyone for help and YOU will be penalized for it. -After a week and a half to 2 weeks of training you’re thrown onto phones, without sufficient knowledge of how to help customers. You’re directed to ask for help from supervisors and trainers in a group chat that everyone is using and you may or may not get a useless response in 7-10 minutes WHILE ON THE PHONE WITH CUSTOMER -If you’re a mom, and have a somewhat unpredictable day to day life, don’t work here. The trainers are insensitive, you will be penalized. There is absolutely NO flexibility. After training, you’ll be in a 90 day probationary period where you can’t miss for ANY reason or else you’ll be investigated and then likely terminated. They don’t tell you this. -Trainers didn’t tell us absolutely everything we needed to know for production, including things we got penalized for and had no clue. -Like mentioned before, if THEY’RE systems go down, they WILL blame you and YOU will catch the punishment for it. -Myself and coworkers on a daily basis had computer issues with this company, we couldn’t log in at times, connect to servers, clock in, etc. Those are times you won’t be paid for and they will count against you. -Trainers are insensitive to health problems, I was in the hospital for a few days due to a SERIOUS medical condition and when I let my trainer know, they told me that if I didn’t show up for next shift that they would assume I quit. No medical excuse, nothing. Zero sympathy. -Only 10 minutes of breastfeeding break per shift, or else penalized. And you have to go through a lengthy process with HR to get it. -Again, training was nothing like the job. You have to learn fast, especially since you only get a minute and a half between each call. I took 75+ calls a day. This company acts like they value their WFH employees and like they will be flexible for mothers or disabled people, but they are not. I was excited to work here, but I left disappointed.