Foundever reviews

3.9

77% would recommend to a friend

(19,180 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
5.0
Sep 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Fun games to motivate, and always good advise. Also a university to educate yourself for management positions.

Cons

Sometimes a lot of QA pressure that can unnerve a person to preform poorly with the restrictions placed on them.

3.0
Aug 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Overall, management does what they can to accommodate schedules and physical challenges. Clean place to work, secured building, newer equipment, paper-pen free.

Cons

Problem is that the clients rule the roost and Sitel is hard pressed to mold them into an employee-friendly employer. Last client spoiled us with bonuses, group meetings, and Starting pay is decent, but with new and numerous clients, raises are seldom and bonuses are no where in sight at this time. Training could be more realistic, not all callers are happy. Communication at this time is minimal with a paper free environment and email that can be difficult to get to. Moral is low without bonuses and incentives that are realistic. Promotions are lateral, so they become meaningless as far as getting ahead, unless the only thing one wants is to get off the phones.

3.0
Aug 26, 2013
Recommend
CEO approval
Business Outlook

Pros

If you work for a Dell process in Sitel, then you can work anywhere in the world. I've grown in my career only because of Sitel and learnt so many things while working there. Very good growth, learning opportunity, can learn and understand the BPO industry

Cons

The current management is really bad. The managers are the only ones who have personal/family commitments. The support staffs are treated very bad. We are made to work for a minimum for 11 hours on a daily basis. Salary structure is bad.

Viewing 19039 - 19041 of 19,180 Reviews

Glassdoor has 24,614 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.