Foundever reviews

Long hiring process, short training, coaches need to be more concerned about helping their team resolve problems in a timely manner instead of making them wait, favoritism, coaches should be more concerned about their team members rather than their team numbers, we're told to restart computers, change passwords, call IT for tech troubles and boot up computers before punching in or after we log out or during our unpaid lunch hour. Sitel's handbook clearly states that it is against policy (and also the law) to work unpaid, but we're told these things will take "just a minute" to accomplish.

Low pay. Low morale. Shouted at if you are between calls for any longer than 30 seconds. hardly any parking, park and ride car park is the alternative (a 20 min walk). No assistance or support from management. Operations managers are a complete joke. Extremely high turnover of staff. Forced to sell even though the job was initially customer services. You can only advance if you are a 'Yes' man. Sitel is a 'halfway house' for anyone (and i mean anyone) who needs a stop gap job. People with at least half a brain cell seem to leave after a very short time hence the high turnover.