Glassdoor reviews

Even with this success, it was always challenging to work at a company that doesn't provide professional development. I had no leader/mentor focusing on my individual abilities, recognizing strengths (properly rewarding them) and most importantly, helping me improve and my professional flaws. I was hungry for someone to teach me more of what I needed to know to take myself, the organization we built, and the customers I so cherished to the next level. It became clear Glassdoor and I had different ideas for my future. I was ready to help continue growing the company, where our CEO preferred to hire from the outside. Admittedly, it was painful given all I'd been a part of. Rather than use my industry knowledge of nearly 10 years and more than 3 within the organization to help continue growing what we had built, I was asked to focus and build out a new division that wasn't part of my skillset, wasn't what I was hired to do and certainly not what I moved across the country and worked so hard for. It was clear this was the beginning of the end. Since the new leader was been hired, the CS culture has changed dramatically. Maybe that was the intent? If so, it has worked. The new leadership's actions, behaviors and words are contrary to the spirit of teamwork, and the culture that Glassdoor was founded on. Chastising/scolding individuals in meetings when asked about how changes impact others, and have people coming to me crying on a daily basis at how unhappy they are - I knew it was time. Knowing that our CEO was allowing this to happen and turning a blind eye because it's not an area he knows well, it just takes a toll on you, no matter how much faith you once had in the organization. I left a company and a team I loved because I no longer could sit by watching the team and culture we built change so dramatically. It wasn't something I was on board for and several others since I've left have felt the same. Attrition has gone from nearly nothing to incredibly high (for Glassdoor, and specifically for the past history of the CS team). But like many of the reviews here, maybe attrition is the goal. To turn over the old and bring in the new. And if so, it is working incredibly well.

I have a lot of them because my experience was pretty awful in the end. For starters, after receiving the offer, they were tiptoeing around the idea of pulling the offer back but eventually they did not ( I can't remember the exact wording but it was very confusing). They changed my start date 3 times. It took them a month and half to decide whether or not I had a guarantee or not for the first few months I was not on book. Once they did decide to give me one (it was generous) they changed the amount on me 2 times. Training was pretty good but I wish they would have had more of a focus on the growth side of the house. It was set up for new biz. Leadership had told me they wanted to hit the road with me and I planned a long trip in my territory only to have them bail on me last minute. I performed well on my own but it was just sign of how upper management effects the day to day big time with their last minute asks. I feel like no matter what I did it was never enough, I brought back a solid verbal from a client that we were going to grow an additional 80% and I got flack for it. I felt really good about all the work I put in and the result was really big for my book and team but the feedback I got was that I needed to push the client even harder. This all came to a head when I was let go without any prior warning or notice, despite being lauded company wide just a few weeks before for hitting my monthly quota. Just days before I was also told I had been performing well and had been great a receiving the coaching management had provided to me. I also had forecasted to crush my goal for the current month, so there were no signs of poor performance. Additionally, in the weeks prior to this management had laid out a program that had specific criteria we needed to hit to be in "good standing" and it was mentioned that there would be conversations along the way if an individual was not meeting those standards. I never had any of those conversations. This was a really shady situation as I was randomly pull into a room and told I no longer had a job at Glassdoor (given no explanation whatsoever about why I was let go). Leadership said one sentence and then left the room, it was gutless. I do not know who was truly behind this or why I was let go. I went back to collect my things and the entire side of the office was cleared out so I could not interact with anyone. Just a terrible situation while working at a company that preached transparency and living by G.R.I.T. This was just like a company with a bad GD rating, there were no values I was just a number to them. I had two former colleagues in the interview process with GD and had to tell them that I was let go out of nowhere without any information given to me. It did not make GD look very good at all. A lot of things were said about this company and my team being a family but frankly this was not my experience based on the results of my employment. Dealing with HR was not pleasant at all either. They shut off my Cobra when they were not supposed to and were just difficult to deal with in general. Oh and I think in general because its a young company, there is a lot of drinking together and for me personally I feel like it set me back not being in that crowd as I don't drink much. And of course after all that they just sell the company a month after my termination so that may have certainly played a factor in things as well. Apparently its all about the all mighty dollar and selling out to a foreign company. Overall I would say I just wish things went differently, I felt ok most of the time and enjoyed being there and just battled through these issues thanks to the support of my teammates. I never would have thought this company being who they are and what they represent would have treated me like this. Be careful.