HSBC Customer Service Sales Associate reviews

With the economy the way it is now there are many changes taking place. The upper management isn't communicating with the employees if the changes are going to affect them and how. This is leading to speculation that the site is going to close as did one of the other sites recently.

The salary was not the competitive considering it's one of the largest banking corporation in the world. There is a lot of pressure to sell and most staff members are very on top of their job duties. I think the senior management are the ones that needs training. As an ex-employee, I felt I received a good amount of training for the duties I was performing. For the most part, I felt since my co-workers and myself were front line people, we were very familiar as to the customer's wants and needs, their different types of personality, various products that were being promoted. For the duration of my employment, not once did our district officer ever complimented any staff members, even when quotas were met. There is a constant barrage of nasty email by this officer, we were told to never contact him for anything, we were not to send him any emails, and when it came time for bonus, we were told we would receive 70% less because the bank "accidentally" set the goals to low. I think this bank has an infrastructure problem.