Hilti used to be one of the best places to work, with low employee turnover and a positive work culture. Unfortunately, that’s no longer the case. The management team has seriously impacted the company in Australia.ASM seems more focused on impressing higher-ups than actually supporting their teams. Managers lack people skills, and empathy, and struggle with handling individuals with different personalities. Promotions are no longer based on merit or capability but on who you know in the company, leading to unfair advancement decisions.
The sales managers often lack the necessary people skills, unable to handle constructive feedback and discourage employees from providing any feedback at all. If you do, you’ll likely be seen as a threat, with management looking for any excuse to push you out, even if you’ve hit all your KPIs. Your hard work and efforts go unappreciated, with favoritism towards certain individuals rather than a fair approach to everyone on the team. The company seems more focused on administrative tasks than actual sales, implementing daily KPIs to track if employees are "working." ASMs spend more time arguing with team members about operational standards that don’t align with their sales experience, rather than fostering a productive and supportive environment. Additionally, the company pressures customers to buy products they don’t need and places undue pressure on the sales team. Experienced employees are being pushed out through various excuses, all to boost the company’s survey scores.
It’s truly disappointing to see how far the company has fallen.
