Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (297) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1087 reviews)); "Great people and love the workflow" ((in 452 reviews)); "culture is great and they do invest in all their employees" ((in 330 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 264 reviews)); "Work Life Balance is great" ((in 197 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 538 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 538 reviews)); "Long hours and weekends but that comes with hotels" ((in 429 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 159 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What Hilton locations have received the highest employee ratings?

Guadalajara , Los Cabos , Cancún , Ciudad de México

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Hilton

Hilton reviews

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4.0

84% would recommend to a friend

(7,537 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jun 27, 2016

Great Company, Love Hilton@Home job!

Reservation sales specialist

Recommend

CEO approval

Business Outlook

Pros

I really love the work environment... I work from home for Hilton! Great advancement opportunities and pay incentives. Really effective and well done online training as well.

Cons

I can't really think of any, except the occasional rude or impatient (won't listen to recommendations) customer.

Hilton Response

Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton prides itself on offering a comprehensive training program and assimilation period for our Team Members to ensure the foundation for success is laid from the beginning. We are glad this was the case for you. Thank you for your commitment to Hilton!

2.0

Mar 24, 2016

At Home Reservations Specialist

Reservations specialist

Recommend

CEO approval

Business Outlook

Pros

Working at home was a 'pro' especially during bad weather. All calls were incoming - no cold calling/solicitation.

Cons

There was extreme high pressure to up sell. The metrics were not reasonable. There was also high turnover - only 20% of my training class made it past 6 months. Micromanagement was also a big concern. My supervisor was constantly monitoring. I felt as if I were being stalked.

2.0

Oct 29, 2009

Hilton Hotel was burning me out

Food & beverage director

Recommend

CEO approval

Business Outlook

Pros

To make my resume looks good is probably the only reason I could think of after I left there. Thought the Hilton brand contained good reputation and high standard though.

Cons

1. Unordinary long working time without reasonable payment 2. Unbalanced work/life management, often get call back on off-work days 3. Security issues, employees' lockers been stolen many times 4. Reward system is not clear and fair, hard to attract employees to involve

Viewing 37 - 39 of 7,537 Reviews

Jobs at Hilton

Gerente de Alimentos y Bebidas - Publicación vencida

Barman - Publicación vencida

Guadalajara

View job

Supervisor de Seguridad - Publicación vencida

Gerente de Recursos Humanos - Publicación vencida

Recepcionista - Publicación vencida

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Great Company, Love Hilton@Home job!

At Home Reservations Specialist

Hilton Hotel was burning me out

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