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      Hilton

      Engaged Employer

      Hilton reviews

      4.0

      84% would recommend to a friend

      (7,557 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,557 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Jul 14, 2022

      Unorganized, unethical, and very disappointing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros to state for this company.

      Cons

      Pay rate was hidden and I was only told my pay after I quit and receiving a letter from their accounting department stating I was overpaid for every single pay check, despite never being told my base rate upon hire and that I have to pay them back for their error. Management is disorganized, shift dates are never told to you besides the day before the next work-week. Often told to come in the same-day that you were supposed to have off. Employees not dressed appropriately and often times will talk down on you for being new and learning the job.

      5.0
      Jun 9, 2022

      Revenue manager

      Revenue manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work, great benefits.

      Cons

      Salary at the lower end of the range

      4.0
      May 23, 2022

      Good Start, Poor Finish

      Guest services agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really enjoyed the benefits available, including the PTO time. The discounts at Hilton properties was by far my favorite and best perk I have ever had at any job. I also was really a fan of the career track. Once you were in a position for six months you were eligible to apply for open roles. I also particularly loved my property's empowerment and backing of the front desk, to avoid having to escalate guest issues to management by default. I genuinely enjoyed the work I did at each of the Hilton properties I worked at. I was never dreadful about the work day ahead and enjoyed how each day brought something new, despite performing the same task on end.

      Cons

      Pay required me to have a second source of income to survive. I was put on furlough in March 2020, after August our property's general manager stopped sending monthly updates. Those updates helped me feel connected to my career. I never heard from my supervisors or peers during my during my furlough. I was still a few months into my role by the time my furlough came about, however I thought I would still get an update or check in from my team. It made me feel really disconnected from a job that was positioning me for what I thought was going to be long a career with Hilton. It took the human element out of it for me.

      Viewing 388 - 390 of 7,557 Reviews
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      ReviewsHilton reviews

      Glassdoor has 13,625 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.