Hilton reviews

4.0

84% would recommend to a friend

(7,556 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,556 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Oct 22, 2021
Recommend
CEO approval
Business Outlook

Pros

The only upside to this job was the employee benefits

Cons

There was entirely too much favoritism going on at this job. The management was not interested in job performance as much as who LIKED who better, who had the filthiest mouth and everything else that makes people feel included and/or part of something. Not to mention there was always some sort of competition going on for the affection or should I say attention from anyone in a leadership position, (smh) that it was difficult to really understand what was expected of you. Another thing is, I started working for this company a week or so after I buried my mother the year before only to lose the job in March due to Covid-19. Went to apply at Residence inn and it just so happened that the front desk manager who was promoted from housekeeping at this hotel knew the supervisor KG (initials) at the Hilton who apparently spoke against me because Residence inn hired me in a face to face interview and told to come the following day to complete the hiring paperwork. However, during my interview I mentioned working with KG and after I left the interview the front desk manager at Residence inn contacted KG about me, not long after leaving the interview I received a call from Residence inn front desk manager stating they had decided to move on with a different candidate. I don't know what KG said to that front desk manager at Residence inn about me, but whatever it was it cost me job. I had no idea that KG had an issue with me. I learned the operating system Opera fairly quickly and I was at Hilton barely 3 months before Covid-19 showed up, then let go. I was under the impression that I did everything I could to show I'm a hard worker, easy to work with and get along with and everything else. I even earned a gift card as a nice gesture from KG, and she didn't have to do this because I actually did not meet the goal that was set. The gift card was given to me while still in training because I showed initiative once being given the opportunity to start working with the guests. So mixed signals were being delivered and I had no idea. If I sound p**, yes I am because trying to find work in Shreveport is a pain in the a** and it does not have to be that way, but when you are being talked against it makes finding work that much more difficult and the really sad part about all of this is she's not the first person I've run across in Shreveport that has done this to myself and other people who want to do the RIGHT thing whether they're LIKED or DISLIKED for it.

3.0
Oct 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Working from home is great.

Cons

Pay is OK, but not great ($15-18/hr). A lot of jobs are inbound calls, which come at a fast pace with few breaks other than 15 minute scheduled breaks and 30-minute lunch breaks. Many people want to advance to supervisory and management roles, but few are selected and they tend to have been with the company for 10 + years. Company offers a full range of benefits, but the health coverage isn't great or affordable for most.

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