Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 454 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 265 reviews)); "Great work life balance and ability to create own projects" ((in 200 reviews)); "Great travel benefits and resources for employees" ((in 186 reviews)); "Great team member travel program" ((in 182 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 564 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 544 reviews)); "Long hours and underinvestment in some properties" ((in 424 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 362 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What Hilton locations have received the highest employee ratings?

Guadalajara , Los Cabos , Cancún , Ciudad de México

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Hilton

Hilton reviews

4.0

84% would recommend to a friend

(7,543 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Aug 26, 2014

Dead end. Good job if you like being abused by customers while your pay decreases.

Reservation sales specialist

Recommend

CEO approval

Business Outlook

Pros

Being able to work from home is the only reason to do this job.

Cons

Even with experience, no opportunity to advance. Bonus programs changed to minimize how much they have to pay top performers. Paid time off is difficult to get approved and constant abuse from horrible customers.

4.0

Dec 12, 2012

Not very different from other hotel companies

Director

Recommend

CEO approval

Business Outlook

Pros

Good travel benefits, mostly very nice people to work with.

Cons

Very political environment, more about who you know than what you know.

4.0

Dec 6, 2012

Convenient

Reservation sales agent

Recommend

CEO approval

Business Outlook

Pros

Work-at-home position. Flexible hours with a "build your own schedule" system

Cons

This is a call center position. Typical call center culture: metrics to meet, ever-changing company goals, calls listened to by management, and uneducated supervisors who micro-manage their employees. It is a great job to have while searching for your "real" job, but not a good place to make a lifetime career. The pay is very, very low for all positions.

Viewing 61 - 63 of 7,543 Reviews

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Dead end. Good job if you like being abused by customers while your pay decreases.

Not very different from other hotel companies

Convenient

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