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      Hilton

      Engaged Employer

      Hilton reviews

      4.0

      84% would recommend to a friend

      (7,561 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,561 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      8K reviews
      1.0
      Oct 18, 2014

      Customer Care Advisor role in Glasgow, Scotland later on outsourced and moved to Bulgaria

      Customer care avisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      staff rate for hotel stays

      Cons

      Staff notoriously underpaid even though they are highly educated, dedicated and multilingual. No appreciation from Management of the nature of the demanding tasks and challenging situations that Agents were faced with. Managers first out the door at the end of the shift even tough staff was still answering calls.

      3.0
      Oct 17, 2014

      Constant system issues which affected pay, and made for VERY unhappy guests that we in turn had to deal with.

      Reservation sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working from home. Fair wages. Period.

      Cons

      You are micro managed to the 'nth' degree. Every single call is monitored. If you sneeze, they know about it. No matter how long you are there, the monitoring never ceases. Lack of trust from the company gets very old. Not much room for advancement. System issues would be fixed, only to have the same issues come up again and again. Wasn't happy with some of it's business practices. Lastly, tons of misdirected calls that affected your stats, and therefore your wages.

      Viewing 7069 - 7071 of 7,561 Reviews
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      Glassdoor has 13,630 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.