Hilton reviews

4.0

84% would recommend to a friend

(7,557 total reviews)
avatar

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,557 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Aug 17, 2014

Banquet Server

Recommend
CEO approval
Business Outlook

Pros

Pays well, free food in the cafeteria, uniforms are laundered. Generous training and travel benefits.

Cons

This job payed well, but if you're not tight with the right people, you won't get the best paying parties. Pay is gratuity based and the pool is controlled by a few people and the manager. If you are not Latin and willing to work 24/7 without food or a break, you will be branded, not a hard worker. Be prepared to work illegal hours at this joint. If you're lucky they'll give you a room to sleep over because your next shift is in 5 hours! Or, not, you can just sleep in a chair in the cafeteria! If you're unavailable for one second, you'll be dropped from the schedule. Be aware that there are periods that there is no work at all, so you'll need another job, but you better be right there waiting by the phone in case the Conrad calls! You will not eat well, sleep well and when you gain weight or your hair falls out you'll be shamed for not looking your best! I would not put this place on my resume because they have no respect for the law and would say anything beyond the standard legal answers in an employee reference. This was a total waste of two years of my life in a job where I lost tons of self esteem and I can't get that time or self worth back. Don't waste you life working for the Conrad unless this company can reassure you that management has changed since 2011. I'm a hard worker and never shy about taking on as much as I can, but this place took way too much of my soul. I certainly hope things have changed.

3.0
Aug 16, 2014

Fun place to work

Recommend
CEO approval
Business Outlook

Pros

A dynamic community with many solid co-workers. Business is usually steady and good and the tips are strong.

Cons

It is a customer service industry headquartered in another city. There are many rules and regulations that don't really make sense.

2.0
Aug 14, 2014

Big and Political

Recommend
CEO approval
Business Outlook

Pros

Big brand name Good vacation benefits Global reach Good pay

Cons

Political, matrixed organization Little to no leadership at upper management level Hotel stay benefit is a joke Work carries no meaning or purpose. Strictly focused on $ and not leading.

Viewing 7111 - 7113 of 7,557 Reviews

Glassdoor has 13,625 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.