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      Hilton

      Engaged Employer

      Hilton reviews

      4.0

      84% would recommend to a friend

      (7,554 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,554 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      Apr 15, 2014

      Great Company & Benefits

      Bellman
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great organizational structure. Travel benefits are unbelievable.

      Cons

      Long hours. Difficult to maintain longterm guest relations.

      2.0
      Apr 15, 2014

      Management is clueless as to what goes on in the "front lines".

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The other employees are fun to work with.

      Cons

      This company sends surveys to customers - and counts any rating of 8 (out of 10) or below as a ZERO. They get very upset at low scores but at the same time admit that many customers give a 7 or 8 but also say "everything was great". There is no training program whatsoever. Other employees (who were not formally trained) train the new employees. Frequently managers will point out something that was done wrong - something that the employees had no clue was wrong.

      3.0
      Apr 11, 2014

      Director of Marketing Communications

      Director of marketing communications
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great brand to work with as its part of the Hilton WorldWide brands of hotels. Individuals within the working environment are great individuals and will also help where needed. No confrontation and little or no bad mouth behind your back. Great colleagues to work with.

      Cons

      Not a great place to work if your looking to make good money as the management is tight on budget and try to get more out of a qualified candidate however paying less than expected. Management is always looking for faults within people especially if you are part of the old team, which means a team not hired by the new management.

      Viewing 7171 - 7173 of 7,554 Reviews
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      ReviewsHilton reviews

      Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.