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      Hilton

      Engaged Employer

      Hilton reviews

      4.0

      84% would recommend to a friend

      (7,554 total reviews)
      avatar

      Christopher Nassetta

      97% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Hilton has an employee rating of 4.0 out of 5 stars, based on 7,554 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Oct 20, 2014

      Not good for anyone who doesn't fit neatly into Hilton's limited definition of a good employee.

      Customer care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good travel benefits, ability to work at home.

      Cons

      Limited ability to get time off. Difficult to change schedules. Makes you feel like you've lost control of your own life. Employees who think outside the box--even when it is to the advantage of the company--are discouraged. Tools for further empowerment are repeatedly promised, but they are the proverbial pot at the end of the rainbow.

      3.0
      Oct 18, 2014

      customer oriented working experience with lots of training with different people all over the world.

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Meeting and dealing with people all over the world like guests and employees. Chances of developing positive and diversal social life. Exceptional situations when showing leadership is crucial.

      Cons

      With accepting company values as a part of yourself you develop skills which helps you become exceptional and complete in hospitality with others.

      1.0
      Oct 18, 2014

      Customer Care Advisor role in Glasgow, Scotland later on outsourced and moved to Bulgaria

      Customer care avisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      staff rate for hotel stays

      Cons

      Staff notoriously underpaid even though they are highly educated, dedicated and multilingual. No appreciation from Management of the nature of the demanding tasks and challenging situations that Agents were faced with. Managers first out the door at the end of the shift even tough staff was still answering calls.

      Viewing 7279 - 7281 of 7,554 Reviews
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      ReviewsHilton reviews

      Glassdoor has 13,622 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.