Hilton reviews

4.0

84% would recommend to a friend

(7,543 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
3.0
Aug 18, 2011
Recommend
CEO approval
Business Outlook

Pros

Company has a great reputation, lots of different areas you can move around in if you are not satisfied where you are.

Cons

At the location I was at it was very hectic and disorganized work environment. Also slightly hostile at certain times. Very long shifts with a lot of walking. Outfits are long sleeve dark blue polyester with black pants and long black aprons - and we had to wait tables outside - extremely uncomfortable in the humidity and heat.

1.0
Aug 17, 2011
Recommend
CEO approval
Business Outlook

Pros

if you enjoy travelling, the team member travel plan is awesome. cheap rooms for you and friends/family. good insurance benefits, hilton pays a good portion of the premium. the vacation time is really great. you earn a set amount each pay period and the amount increases each year you are with the company. and the amount is considerably high. makes up for not being able to have federal holidays off like most companies

Cons

management is ineffective and inept at best. there really isnt any leadership. satisfying the guest is pounded into our heads, but when we go out of our way to help a guest, its never really noticed. the only people who ever recieve recognition are the ones at the front desk or who are constantly in "upper" managements eye sight. people are continually hired that cannot speak english, which makes it very difficult for guests and coworkers to communicate needs/questions to one another. if you want to stay at a hotel and get away with destroying a room or damaging tvs, toilets,walls etc without having to pay a dime, then this is the place to stay. guests are not held responsible for destroying items, and then they can complain that something was wrong in their room (items they destroyed) and get discounted rates blaming housekeeping and maintenance for their problem.

Viewing 7405 - 7407 of 7,543 Reviews

Glassdoor has 13,609 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.