Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

84% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.7 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (299) , Manager (204) , Sales Manager (195) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (145) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 471 reviews)); "Great culture and working ace" ((in 332 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 261 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 180 reviews)); "Great hotel and travel benefits" ((in 178 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 555 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 546 reviews)); "Long hours and weekends but that comes with hotels" ((in 419 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 379 reviews)); "Managers were bad at communicating with each other and satff." ((in 164 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

What are the top reviewed Hilton locations?

Ciudad de México , Guadalajara , Los Cabos , Cancún , Puerto Vallarta , San Luis Potosí , Tulum , Playa del Carmen , Veracruz , Monterrey , Querétaro , Silao , Villahermosa , Tijuana , Reforma , Guanajuato , León , Saltillo , El Tule , Nuevo Laredo , Aguascalientes , Culiacán , Quintana Roo , Coatzintla , Los Reyes , Puebla

Hilton reviews

4.0

84% would recommend to a friend

(7,549 total reviews)

Christopher Nassetta

97% approve of CEO

62% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Culture & values

4.1

Career opportunities

4.0

Senior management

3.7

Work/Life balance

3.6

Compensation and benefits

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Oct 9, 2018

customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great family and friends discount and fun environment

Cons

have to work all weekends and some pretty late shifts.

Hilton Response

7y

Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great work!

3.0

Oct 7, 2018

Supervisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, Hotel Discounts, Flexibility, Work From Home

Cons

Salary, Limited Advancement, Inconsistent Communication,

Hilton Response

7y

Thank you for taking the time to provide your feedback. Hilton offers fair and competitive compensation along with the benefits and programs that weigh into our overall total compensation package. We are sorry you do not feel this is the case in your situation. Once again, thank you for providing this feedback.

5.0

Aug 27, 2018

Great Management Company

Senior marketing manager

Recommend

CEO approval

Business Outlook

Pros

Hilton really cares about their team members and makes sure they feel valued and have opportunities to grow. They have a lot of opportunities for training. The team member travel program is an awesome benefit, although it can be very tricky to get rates if you have specific dates you're staying in a specific destination. And they're always adding more benefits, which is awesome. I also like the culture that Hilton provides. All of the senior leaders I have met or have seen speak are very down to earth and seem genuinely warm and friendly. It's a very positive environment.

Cons

It can be difficult to work through the corporate system to get things accomplished sometimes. The health plans are not very good. All plans from this past year at least require coinsurance. Yes it's less money coming out of my paycheck, but knowing I have to pay 30% of any medical procedure makes me less likely to want to go to the doctor when I need it. Which I think is a horrible way to provide health insurance. I am having a baby this year, and it stresses me out knowing I have to pay thousands more in the end than I did with my first baby (I had a different management company and different medical plans, where the costs were much more straightforward). Even getting lab work done can end up costing hundreds of dollars with co-insurance, instead of a flat charge when I actually go to the lab.

Hilton Response

7y

Thank you for taking the time to submit a review and for providing your comments about our benefits. We are thrilled to hear you are satisfied with the team you work with and are enjoying our team member travel program! We strive to offer a competitive benefits package and are sorry to hear you are unsatisfied. We have shared your feedback with company leadership for their review. Thank you for your service to Hilton.

Viewing 190 - 192 of 7,549 Reviews

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