Hilton reviews

4.0

84% would recommend to a friend

(7,548 total reviews)
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Christopher Nassetta

97% approve of CEO

62% positive business outlook

Hilton has an employee rating of 4.0 out of 5 stars, based on 7,548 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Nov 11, 2025

AWFUL WORK ENVIRONMENT

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of my coworkers are great people and enjoyable to work with.

Cons

Working at this company has been a challenging experience due to several ongoing issues that management has yet to address. 1. Upper Management and Ownership: The primary focus of upper management and the owners appears to be cutting costs rather than investing in their employees or improving operations. Decisions are often made with profit as the only consideration, with little to no regard for the well-being or morale of the staff. 2. Compensation and Workload: Employees are expected to take on heavy workloads for minimum pay. There’s little effort to balance responsibilities fairly or compensate staff adequately for the amount of work required. This leads to burnout and high turnover rates. 3. Lack of Appreciation and Respect: There’s virtually no recognition for hard work or dedication. Employees’ efforts often go unnoticed, and communication from management tends to be dismissive or disrespectful. This lack of appreciation creates a toxic environment where people feel undervalued and replaceable. 4. Declining Morale: Morale has steadily declined due to poor management practices, lack of support, and the overall negative atmosphere. Many employees have expressed frustration and exhaustion, and few feel motivated to continue long-term. 5. Hygiene and Workplace Standards: Basic standards of personal hygiene and cleanliness are often ignored, which makes the work environment uncomfortable and unprofessional. This lack of care further reflects the company’s disregard for employee well-being. 6. Mental Strain: It has become mentally draining to come into work each day. The combination of low morale, lack of appreciation, and poor management practices makes the environment emotionally exhausting and unsustainable for many employees. Final Thoughts: This workplace has potential, but it desperately needs a leadership overhaul and a renewed focus on employee respect, fair pay, and a clean, healthy environment. Until then, it’s difficult to recommend this company to anyone seeking a positive or sustainable work experience.

3.0
Nov 10, 2025

Ok

Recommend
CEO approval
Business Outlook

Pros

Good perks with discounted hotel rooms

Cons

Micromanagement in the office, there's no career progression

Viewing 259 - 261 of 7,548 Reviews

Glassdoor has 13,614 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.