IKEA reviews

3.7

65% would recommend to a friend

(13,401 total reviews)
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Juvencio Maeztu

76% approve of CEO

48% positive business outlook

IKEA has an employee rating of 3.7 out of 5 stars, based on 13,401 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IKEA employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
2.0
Dec 14, 2012

Great Friendships Lousy Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great friendships made. Fun job with original staff. Fun working environment (sometimes).

Cons

"This used to be a Fun house but now its filled of evil clowns" Don't know if this is only at the Brooklyn store but the management is really cliche like. If you don't suck up enough you're not moving up at all. Promotions are near to impossible unless you know the right people. HR is also biased one manager could have a file of complaints against them and HR will turn a blind eye and tell the co-workers to "deal with it."

2.0
Apr 6, 2012
Recommend
CEO approval
Business Outlook

Pros

- Benefits are pretty good for retail, but not as competitive as they used to be for people just starting out. Coverage gets better the longer you work there. - Company overall is very pro-coworker in theory, but this varies among stores. Pittsburgh seems to be depending on who your manager is and who likes you. - Casual environment - Lots of training if you want it - Nice locker rooms, free uniforms, subsidized meals (meatballs or store special for 3 bucks a day)

Cons

- Managers are VERY cliquey (sp?) and some of them gossip too much about each other and some co-workers, even though IKEA has a gossip policy. - HR does not apply rules fairly - it depends on who management likes. If you are liked (or upper management), you can get extended leaves of absence, flexible work schedules, come in late or not at all, and basically not worry about following any of the 1000 nitpicky rules and regulations at this store. If you're not one of those people, expect to have every little infraction mentioned to your manager and written up. - Store is never staffed with enough people, and you will be expected to help out in understaffed areas no matter what your actual job is. This is pretty common in retail though, but they seem to purposely staff low. - IKEA expects everyone to want to be there for life. If you tell your manager you are not interested in sticking around for a career, or developing into management, they kind of forget about you or seem to think less of you. They don't seem aware that most of their jobs are entry level and pay very low to mid range at best. Even if you do want to stay here long term - there is almost NO movement in management, so opportunities are slim. Many of the managers have been in Pittsburgh 10 years or more - they're not going anywhere. Which means co-workers buy into all the hype of a development plan, and then can wait around for years before a job opens up. - Technology is way behind the times. This store will cut costs any way that they can.

4.0
Aug 16, 2008
Recommend
CEO approval
Business Outlook

Pros

Communication from management is direct, positive and personal. Employees are encouraged to attend the daily morning-meetings and announcements made tend to be divided fairly between business and personal (sales figures are discussed alongside birth announcements and so on). Criticism is accepted and responded to, often quickly. I found the atmosphere at IKEA to be highly friendly and welcoming. Large tasks are not dumped on one individual; it was common for each department to send co-workers to help with deliveries, or to help with re-building display items as a department was redesigned. This was mostly reserved for outside store hours for obvious reasons. Management themselves seem to be highly transparent, the management impediment between myself and "The Board" was four deep (department, store, uk, global). Communicating above your direct manager is not discouraged, but also not actively encouraged, you're likely to be told "Great idea, have you talked to your manger about it?" if you do. One of the main benefits I found was the freedom to work without a script. Think X would go better with/in/at Y? Do it. Think a customer needs more help than usual? Go help them. No customers about? Have wheely-chair races if you're bored. You have pretty much full jurisdiction over your own department. The store canteen is worth a mention. Although there are fewer healthy options than might be desired, the food available is good, service is quick and heavily discounted. Not free, but we're talking £1 for a full meal. Much better than any other place I've worked. Health and safety was a major concern, with everyone being briefed properly before being let out onto the shop floor. The uniform mandates a safety knife and steel-toecapped boots for everyone, with roving duty-medics and a dedicated medical room. One of the first things said to me while on the shop-floor was "At IKEA, we don't catch glass. Let it fall then sweep it up. Your hands are worth more". While it was practically unheard of for anyone to suffer abuse in the store, there was also a security team who would respond within two minutes to any call to the emergency number. Although the conscience of IKEA can be called into question with the highly-visible (and low value) charity spending, the environment is highly considered. Recycling is split into glass(separated into clear, broken, frosted and coloured)/plastic(separated into hard, banding and polystyrene)/paper/cardboard/wood/metal/landfill, with landfill being padlocked and requiring authorisation from the loading-bay co-worker. The lighting is also dimmed from spotlights to energy-saving strip lights outside opening hours (lighting is needed for stock deliveries and cleaning). Security is also highly fair. The co-worker entrance hall has a random buzzer that everyone must press when leaving. If it buzzes, they must empty their pockets/bag to make sure they're not stealing. This applies to everyone, unilaterally. The store manager must also submit. There were also dedicated meditation/prayer rooms, two store-funded department parties plus one store-wide party per year, free eyecare and massages available. Not bad for retail.

Cons

Working on a small department, you will spend a lot of time either alone, or dealing with customer requests. There really aught to be at least one person to supervise the department at all times and that can leave you with a queue of customers and furniture left to build. During quiet periods, this does give you a lot of freedom on the department, but can also be terminally boring. The hours available can be very long, 10-12hour shifts being common. There is a lot of flexibility when needed though, such as catering for people with children at school leaving at a specific time, or students working holidays. Breaks are enforced however, if you don't take an hour for your lunch or the full short-break entitlement its expected you'll leave early or take longer next time. There is no real opportunity for advancement. Departments take little managing, and managers will often train co-workers on systems such as stock management (really due for an update guys, lets have a GUI at least!) and paper reporting, but no real pay benefits are given for this management work. Ever found yourself lost in an IKEA store? I totally understand. The store layout at Leeds was particularly odd being a prototype single-storey store. So many customers would ask for help after going around in a circle three times due to the path taking a right-turn at a blank wall, right next to a short-cut backwards. The external-warehouse this layout necessitated also confused customers, who would return to the department after ordering and paying for only half their order. While a customer was never rude to me or anyone in my department, I can completely understand their frustration. The pay also wasn't great.

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