IKEA reviews

3.7

66% would recommend to a friend

(13,368 total reviews)
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Juvencio Maeztu

76% approve of CEO

50% positive business outlook

IKEA has an employee rating of 3.7 out of 5 stars, based on 13,368 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IKEA employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
3.0
Sep 18, 2018
Recommend
CEO approval
Business Outlook

Pros

-Fun co-workers -Casual atmosphere -Decent starting pay for retail work -15% discount off everything in store -Inexpensive lunches -Benefits, including matching 401K contributions

Cons

-IKEA restructured, doing away with all the HR investments they had for their co-workers when I started in 2012. -No more annual performance evaluations, which used to end with a small annual raise. There also used to be an annual bonus program that ended around 2016. -IKEA hides behind a smoke and mirrors display of innovation, inclusivity, and diplomacy. However, the US stores have fallen short to the European stores in terms of technology, overall work/life balance, and co-worker engagement. -Right before I left, IKEA changed to a more Americanized business operation, taking away the salaries of upper management and switching them to lower, hourly wages. They created more positions within the store that they do not have the resources to hire for and fill. Current staff is spread thin across many different areas and have not received compensation increases.

1.0
Sep 27, 2017

A (hard) fall from grace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

For the wonderful first 6 years of my career with IKEA, I never for a moment would have considered rating IKEA as anything less than a perfect five-stars. IKEA was (yes, sadly "was") a five-star organization; the company had an exceptional culture, which was rooted in a fantastic, well-adhered-to set of of values. Unfortunately, the US organization will be/was completely restructured in October, and it appears that the IKEA values (as well as logic and common sense) were completely scrubbed from the new organization.

Cons

The true con is what the current US country managers, Lars Peterson and Nabeela Ixtabalan, have done to what was once an exemplary and beloved organization. Their pet reorganization project, dubbed "Organizing for Growth" or O4G, has unraveled productivity and morale at an alarmingly rapid pace. Many "lifers" (coworkers with over 10, 20, or 30 years of experience with IKEA) are leaving or have already left. The future looks extremely uncertain, and unfortunately the only certainties are lower salaries and significantly higher hour requirements (full-time coworkers must now commit 80 hours/week to IKEA).

2.0
Jun 15, 2019

Declining Retailer

Recommend
CEO approval
Business Outlook

Pros

- Benefits - Management Salary - Work/Life Balance

Cons

- New global leadership wants to transform the company to something better but lost focus on the important IKEA concept and proven success recipe. - An unsuccessful U.S. reorganization (OfG) as well as cuts in Marketing and Staff costs (to pay for the "transition") resulted in a loss of visitors in running units as well as major moral issues. A recent coworker survey uncovered that a whooping 42% of all U.S. coworkers are planning to leave IKEA. - Mismanagement results show: declining sales, declining profits, declining moral, market share loss.

Viewing 19 - 21 of 13,368 Reviews

Glassdoor has 18,588 IKEA reviews submitted anonymously by IKEA employees. Read employee reviews and ratings on Glassdoor to decide if IKEA is right for you.