Kaiser Permanente reviews

3.8

69% would recommend to a friend

(14,799 total reviews)
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Gregory Adams

53% approve of CEO

61% positive business outlook

Kaiser Permanente has an employee rating of 3.8 out of 5 stars, based on 14,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kaiser Permanente employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

15K reviews
3.0
Oct 7, 2008
Recommend
CEO approval
Business Outlook

Pros

I am very proud to be associated with Kaiser Permanente for it's model of preventive and integrated health care. There is a strong focus on improving the quality of care provided, and there is a lot of research that has drawn national, and sometimes, international attention. Community service is emphasized and encouraged, and it is expected that employees will give back to the community in terms of time or efforts. There are policies in place to allow employees to take time off to go participate in humanitarian or military service without any negative impact to their career. In addition, the benefits are very good, with a significant amount of vacation time, pension, and insurance benefits. Finally, due to the size of the organization, there are often job opportunities throughout the region, allowing flexibility if needed.

Cons

Some of the concerns that I see are a top-down management style in which the senior-level leadership seems disconnected from what is occurring at a facility level. There are alway multiple initiatives being rolled out, and it can come across as reactive rather than well-planned. As a result, it is often difficult to see sustained culture change. There are also a myriad of meetings, which often prevent the managers from being able to support front-line staff and do the daily work expected. Work-life balance is not encouraged, and there is frequent turnover at a management level. In addition, the union contracts are structured to provide the maximum benefit and little ability to reward excellent performance. As a manager, my experience has been that there is very little support for dealing with performance-related issues.

5.0
Oct 5, 2008
Recommend
CEO approval
Business Outlook

Pros

I work in Mental Health. The salary is one of the best in the social services, behavioral health industry. Benefits are good and our jobs are protected by SEIU-UHW West union membership, which isn't too common in mental health. Kaiser employees have strong job security, the average employee at Kaiser stays for more than 20 years. In my field we are also supported by Kaiser and the union to continue our education through paid education days and free classes sponsored by the union and Kaiser, which helps for those who are licensed. Vacation benefits start out at 24 days a year, our entire family is covered by Kaiser medical insurance at no cost to the employee, we have a good 401K that Kaiser contributes to after two years of employment - 1.25% of our annual compensation, as well as a retirement pension. Part-time employees also receive benefits and they are flexible with work hours in mental health - 4/10 work weeks or other configurations. If you want to work in mental health, learn more, grow as a professional, Kaiser presents a great opportunity for this.

Cons

The work load at Kaiser can be overwhelming at times, their desire is that every hour of the day be filled with a patient, which can be very draining in mental health. Communication between departments isn't efficient and frequently, although we can be interdependent, we don't really know what the other department does specifically, or how they function, and vice versa. Also, much of the job satisfaction for staff in behavioral health is connected to the style of management in their clinic, which varies from caring and supportive to indifferent and neglectful. This is a problem across the board within Kaiser. My experience of Kaiser management, senior and line, is that they are generally polite and respectful. Nevertheless, it is easy to get typed at Kaiser which will determine future opportunities or lack thereof.

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Glassdoor has 16,815 Kaiser Permanente reviews submitted anonymously by Kaiser Permanente employees. Read employee reviews and ratings on Glassdoor to decide if Kaiser Permanente is right for you.