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      Marriott International

      Engaged Employer

      Marriott International reviews

      3.9

      71% would recommend to a friend

      (18,843 total reviews)
      avatar

      Anthony Capuano

      79% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,843 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

      Reviews by job title

      19K reviews
      5.0
      Mar 7, 2012

      Stressful but fulfilling

      Front desk supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that I work with make the job worth showing up everyday. Not only do I love my staff and want to help them grow, but I love the type of customer that Marriott attracts. Most of their loyal customers are level headed people that appreciate Marriott as much as I do.

      Cons

      It can be a very stressful job when people become high maintenance guests. There is also no potability of a normal work schedule, or guaranteed 40 hours a week year round.

      2.0
      Feb 23, 2012

      I was misunderstood, judged, belittled and "thrown away."

      Front desk clerk
      Recommend
      CEO approval
      Business Outlook

      Pros

      I absolutely loved working with my guests and majority of my coworkers (one's that did not target me with rudeness and cruelty). This was one of the first jobs I must say I enjoyed on a customer service level because of the amount of time required with the guests. This job really introduced me to a new understanding of customer service, thank you!

      Cons

      I fell victim to personal attacks, emotional abuse, and other acts of incivility by managers. On a different note, there is no effective training program at this location; the managers expect their coworkers to know what they have not introduced to the entire staff or what other coworkers may know.

      Viewing 18568 - 18570 of 18,843 Reviews
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      ReviewsMarriott International reviews

      Glassdoor has 21,431 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.