Pros
Marriott Corporation has had an overall long tradition of good quality of service to customers and its employees as well. Every Marriott location is a franchise of the Marriott Corporation which headquarters are located in Bethesda, Maryland. Marriott franchises are located nation and worldwide which means that there is the opportunity to work and live in other places across the United States and out of it as well.
Cons
The fact that every Marriott location is a franchise means that there could be some variations in management styles, organizational behavior, and quality of service. In the specific case of the Global Reservation Center in Miami, I found that Miami has a high cost of living (compared to other places in Florida) and the hourly rate offered, in my case, was not a competitive hourly rate. After training, the hourly rate would increase to fifty cents more per hour which I think is not enough incentive. Apparently their financial situation is not so good since they were cutting hours, and hiring mostly certain "targeted groups" due to the incentives and credits the government gives to them for every recruitment of this kind.
