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      Meraki

      Part of Cisco

      Engaged Employer

      Meraki reviews

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      3.8

      68% would recommend to a friend

      (682 total reviews)
      avatar

      Lawrence Huang

      73% approve of CEO

      59% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Work/Life balance

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.6

      Career opportunities

      3.3

      Senior management

      Meraki has an employee rating of 3.8 out of 5 stars, based on 682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Meraki employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      682 reviews
      1.0
      Mar 12, 2019

      SUPPORT BURN!

      Network support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) ZERO-There are no pros

      Cons

      1) Call Center - 8 hours of work is on the Phone i.e. literally all the time you will be on the phone+ along with Juggling Supporting Email Cases+ Creating Bug reports+Reproducing issues+ Meeting SLA's-Your time is tracked by Managers from all teams in minutes via Call system, New Voice Media. 2) You work in shifts, let's say you are working 8-5 shift, YOU have to be signed in at 8 sharp and be ready to take calls, they track your time like hawks, you get 15 mins 2 breaks in a day! you are timed the whole day, you can't even breathe through your day! In any given day you take 15-20 calls approx. + 7-10 emails cases. You are working at 200% brain power+high intensity. They call it SUPPORT BURN and it is real! 3) You are not allowed to take more than two breaks in a day, mind you that should include your bathroom breaks. 4) You are not allowed to be a part of any in-office events including Meraki Town-halls, Development training, +Gym BootCamps+Yoga classes+None. As a support engineer, you are treated like cattle. 5) They pay you very low compensation and no concept of salary hike after the performance review as of today. That is still work in progress in that front from 2012. 6) You will be reporting to unqualified support managers & senior managers, most of them don't even have college degrees and no leadership experience. 7) Most of the OPT's, H1B's please don't get trapped because you have no way out- you are stuck for immigration stuff and will gain no new skills to help you switch jobs you will only have BURN SUPPORT BURN! 8) This job will stress you out, leave you exhausted at the end of the day, on the everyday basis-Its simply not worth it! 9) I have personally have asked my colleagues "what do you do after work hours?"- The get a universal response of- We are Exhausted, stressed and we just want to crash and nothing else! 10) Please find a better place and don't regret later. 11) No flexible work from home policy- Need prior approvals and preset criteria have to be met. No work from home on sick days! and others.

      2.0
      Jul 1, 2020

      Headwinds Have Turned This Place Extremely Corporate

      Virtual sales account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great OTEs and a fair comp plan (Ranges from 90K-140K based on exp for the same role) - Free restaurant meals catered (Not at all healthy though so be careful!!!) - Amazing people working in individual contributor roles across the board (NOT management, BEWARE)

      Cons

      - Cisco Corporate has taken over with force since the beginning of economic pressures & COVID - Perks are being rolled back (New employees are no longer sent to San Francisco for 2 weeks of training, Vegas for the Sales Org Kick-off is gone and probably not coming back, etc) - Rampant favoritism in territory segmentation - Favoritism and favors pull people into management - Lots of virtue signalling (i.e. supporting all major social movements on Twitter only but not actually taking any efforts to increase diversity in management - Management protects management; young managers run the Sales Org and are notorious for passive aggressive people management tactics - Upper management puts TONS of pressure on said younger managers despite being out of touch with individual contributors; the environment is NOT conducive to making these existing managers form meaningful and strong relationships with their teams - Infighting/Office drama that comes along with any major corporation is rampant here. Ask any individual contributor who gets picked on the most and most people in the office will probably say the same 2-3 people. Managers are known to bully individuals on their team that they don't get along with instead of resolving issues like adults (this is why you don't hire children as managers FYI) - Despite great pay in theory there are only a few patches actually able to meet quota during the current crisis; expect maybe 70-75% of your OTE during the current crisis - While everyone is given the opportunity to climb the organization in theory, often times favorites who everyone assumed was next in line end up getting promotions 9 times out of 10. If you're not a favorite or a POC with aspirations of something better, expect some empty promises

      avatar
      Meraki Response
      5y
      Thank you for your feedback. We understand that this is a frustrating time for many people, as we continue to navigate a global pandemic. Our priority has always been and will continue to be, the well-being of our employees. As we adjust to operating remotely, we are working hard to ensure the safety of every Merakian and to help all of our teams have a good experience. We are disappointed to hear about your experience with management. Behavior that creates a hostile or intimidating work environment is a violation of our company policy, and will not be tolerated under any circumstances. We will be bringing your concerns to our leadership team, and we encourage you to submit a report with the ethics team (these can be made anonymously if you’d prefer). Thank you for taking the time to share your experiences. Employee feedback helps us to constantly be working toward improving the workplace experience for all of Merakians.
      1.0
      May 26, 2020

      Questionable senior management team

      Technical support manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free food Nice office and good view Smart engineers to work with

      Cons

      It's a known fact that some of the senior managers got promoted to their roles for reasons other than qualifications. This happened when upper management decided to improve diversity at Meraki which lead to having disqualified, inexperienced individual in some key roles such as senior management.

      avatar
      Meraki Response
      5y
      Thank you for sharing your concern. We want to assure you that, for all of our positions at Meraki, we follow a rigorous interview process that takes into consideration the knowledge, skills, and experiences needed to excel in the role. We conduct structured interviews and assess each candidates' responses based on set expectations of the role. A person's gender, race, age, ethnicity, creed, etc. is never considered as a qualifier for any of our roles. If you have more questions about this process, we encourage you to reach out to your manager. Part of our commitment to an inclusive culture includes encouraging this type of open dialogue around concerns you might have.
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      ReviewsMeraki reviews

      Glassdoor has 786 Meraki reviews submitted anonymously by Meraki employees. Read employee reviews and ratings on Glassdoor to decide if Meraki is right for you.