Terrible onboarding and training experience. Terrible process for making sure employees have correct entitlements to perform their job duties. I can say this is not an isolated issue, as every person I’ve known that has switched roles (including manager level) has experienced issues with not being able to pull up certain accounts or not being able to access relevant applications. It’s not great pay but I accepted because I was desperate after a 2 year work hiatus, maybe I could of negotiated more. I think, fundamentally, the issue is that Morgan Stanley has acquired so many different companies/segments (E*Trade, solium, share works, whatever) without giving much thought on how to successfully integrate all of the new business units/segments/accounts. Not only from client perspective, but for the employees also. Finally, I feel like I might be at some sort of generational threshold between millennial and Gen z….honestly feels as if the younger crowd is doing the bare minimum and really couldn’t care less about client service. I try to help my colleagues out by leaving very detailed notes re: what actions need to be taken in the event the client calls in. More often than not, these notes are completely disregarded and in spite of our service model championing “1 call resolution” (which could of been achieved if my colleagues bothered to read my notes), poor client has to call in multiple times to get a standard request completed. Do they not teach kids to read in college anymore? Oh wait, I don’t even think this role requires a degree, but last I checked, they did teach kids how to read in elementary school
