As the saying goes, too many Chiefs, not enough (American) Indians... Lots of titles on sleeves with IT experience, but little or no commercial outsourcing experience, and there's a significant difference. The business model relies on too many high level consulting methodologies designed to win contracts, but the organization as whole is weak on business processes, workflow definition, which leads to poor execution. This weakness produces pockets of the organization that do not understand how their day to day functions contribute to the larger organization. Each senior title also carries out their own specific agenda and there is no shared vision on architecture across the organization for execution. There is also a strong hierarchical casting system present that does not accept input from lower levels that possess the technical expertise from real world experiences. Tools to perform daily functions are the worst, not very intuitive, and pathetic for any business represented in the IT sector. NTT Data cannot build a proper functioning enterprise based on current tools available, but a framework of business processes needs to be defined well before introducing any new tools. Too many folks buy into the false promises of technology as the solution. People in key positions are not receptive to new ideas and sometimes view as threats against their egos which is directly inproportionate to fostering an environment of innovation.
