PayPal reviews

3.6

58% would recommend to a friend

(9,634 total reviews)
avatar

Enrique Lores

44% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

10K reviews
2.0
Oct 2, 2025

Wasted potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great individuals who are eager to build and execute at a high level, and a competitive industry with interesting challenges

Cons

Too many sycophantic people playing politics and hamstringing innovation and growth, a (revolving door) leadership team who puts more stock in slogans and rocket emojis than running an efficient business, incessant layoffs and reorgs, poor employee experience and morale

2.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Fin tech experience, multinational experience

Cons

Specific to CS roles: No work from home, micro management, unsupportive, unrealistic KDI expectations, dehumanising, you’re just a number, deal with stressed/depressed agents by telling them they are not cut out to work for PayPal, make sweeping changes to shifts/roles/work from home with no notice, no chance of progression, inexperienced team leaders with poor people management skills, no accountability, toxic culture.

2.0
Sep 30, 2025

Not great

Recommend
CEO approval
Business Outlook

Pros

Employee benefits, pay, hybrid work environment

Cons

Leadership, politics, people, lack of culture

Viewing 487 - 489 of 9,634 Reviews

Glassdoor has 11,140 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.