Principal Financial Group reviews

Worked to death. Expectations are unrealistic. Caseloads are unmanageable. The phone rings nonstop so you feel more like a call center employee rather than a claim analyst at times. You are expected to take your own calls plus everyone else’s. You are expected to work your own claims plus everyone else’s. The turnover is high, leading to “abandoned caseloads” which must be absorbed by those remaining. It’s not realistic to keep up with. There is no such thing as a 40 hour workweek although you’re expected to be able to meet expectations without overtime. Claimants are often disgruntled because of timing and communication issues - the reason behind that is no one has the time to do everything we’re expected to do in an 8 hour workday. I work nonstop just to maintain and it’s a vicious cycle. It’s exhausting and anxiety inducing. Everyone is burnt out, including management. You are also “feedbacked” to death. There is endless scrutiny over every single action taken on a claim - and feedback/direction is often subjective depending on who happens to review a claim at any given time. Impossible to take PTO without working around the clock nonstop to get caught up afterwards.

Mgmt wants to keep everything like it has been, not open to new ideas, you won't be recognized for being good at your job. Everything is about being friends with mgmt and not about merit. Training is lacking and you will be faulted for not doing more yourself. I asked for more work, was not given any, and then reviewed poorly for not being able to read minds and take work from others (that I wasn't trained on). Pay is exceptionally poor and raises are non-existent. Good luck surviving long enough to get a promotion after being overworked and underappreciated.