Qualtrics reviews

3.6

62% would recommend to a friend

(2,603 total reviews)
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Jason Maynard

43% approve of CEO

43% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,603 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Ryan Smith and the executive team do an incredible job of communicating the vision of Qualtrics. The platform does has amazing potential, and everyone there knows it. You can feel it. Teams work together to succeed, and while you're there it's easy to get caught-up in the infectious hype.

Cons

Compensation is very low for the industry, especially considering the quality of employees Qualtrics wants to hold on to. Training, including on-boarding, is almost non-existent in many departments, especially sales. The general attitude is "own your own development", but the resources to do so are so scattered and outdated that even the most senior employees don't know where to find them. The products keep changing so quickly that there is very little documentation on anything besides Research Suite, and sales teams are very frequently asked to sell products that haven't actually been built yet. Turnover is extremely high, especially considering how appealing Qualtrics is as a place to work. Ironic, considering measuring employee experience as a way to drive down turnover is one of the key pillars of Qualtrics' business. Teams are generally extremely unorganized. This is often passed off as a side-effect of Qualtrics' huge growth, but it's likely a combination of how quickly the company changes directions and how high employee turnover is.

2.0
Jun 8, 2019

Sales Dallas

Recommend
CEO approval
Business Outlook

Pros

The company isn't going anywhere anytime soon and they have a fantastic product. Qualtrics will continue to be a market leader and compete for a large percentage of VoC programs for years to come. The people I worked with are some of the best I've ever met. You can make genuine friends here and the majority of the employees are extremely high-caliber, intelligent, and driven. Every once in a while you get to work some pretty strategic deals and that can feel rewarding when won.

Cons

When I say the people I worked with were great, I would say the exact opposite of the people I worked for. Leadership, specifically in Dallas, is out-of-touch, condescending, and egotistical. When the majority of leaders are made up of early sales reps who cashed in when the sales floor was half as saturated you end up with people who think they a) know everything about sales and b) the sales process is the same now as it was years ago. The management style across the board is coercion and fear. The "quadrant" is the holy grail of the sales team here and will be shoved down your throat at every possible second. If you dip under a certain aggregate percentage of billing and pipeline generation you go on a PIP, no questions asked. I have seen top performers have one quarter where they are working a large, strategic deal and are put on a plan purely because their activity isn't at the same level it has been (which is natural when a 6-figure deal is in play). Everyone is a number here almost every low-level rep is burnt out after a year or so, which is a nice segue into my next point. Qualtrics isn't built for reps below AE4 to succeed. The product is excellent but it plays well to large, enterprise-type accounts. The churn and burn or spray and prey approach doesn't work anymore and only results in account books that are completely run through in 3 quarters or so. The emphasis is on dials and quantity over quality but when you dive into the numbers the AE1s and AE2s who succeed are the ones who strategically approach their books and catch a whale. So the catch-22 is: do I whale hunt and risk a PIP/micromanagment/firing or do I churn and burn and never hit quota.

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Qualtrics Response
6y
We appreciate you taking the time out to share feedback on your experience.
3.0
Mar 28, 2023

Declining Rapidly

Recommend
CEO approval
Business Outlook

Pros

Qualtrics was my dream job, and for the first couple years it was nothing but good. Solid career growth, great trajectory as a company, and engaged leadership. Have gotten a ton of good experience and some of the middle management is still quite decent. Great benefits, decent pay for Utah area, lots of fantastic food.

Cons

- Zig and Ryan are grossly overpaid (look up highest paid CEOs in 2021) and no one connects to Zig or frankly any of the senior leadership. Company-wide meetings make me want to vomit. - Lots of the company culture has become robotic and overly political - In 3 years we have been bought privately by SAP, spun out public, and bought privately again by Silverlake. - In 3 years we have gone from in-office, to fully remote, to hybrid, to 4 days in office. Lots of whiplash, no reason for it besides remote for covid. - It's just sadly not the special place it once was. Going public really took the fun out of it for those of us who aren't billionaires.

Viewing 55 - 57 of 2,603 Reviews

Glassdoor has 2,856 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.