Qualtrics reviews

Qualtrics leadership isn't prepared for an economic downturn, and it shows. There has been growing panic as the share price has steadily plummeted since IPO, leading to poor decision-making that boosts the perception of short-term profitability at the expense of long-term viability. Qualtrics used to be a wonderful place to work, but the wheels are clearly falling off. Salary is below market - a rushed jump to an equivalent role at an equivalent company netted me a 20%+ payrise. More junior TAMs have doubled their salary with an external move. Progression was impossible - after several rounds of stellar performance ratings and matching customer feedback, I signalled to my manager that I'd like to work toward promotion. I was immediately placed on a PIP on demonstrably false grounds and given a set of self-contradictory rules to follow under threat of firing. This happened twice, and HR refused to intervene. I witnessed similar treatment of top performers in other business units. Qualtrics has a culture of action - not results. You'll spend a large portion of your time doing work that has little meaningful purpose or tangible benefit. Senior IC roles are all but non-existent. Acquisitions like Clarabridge are becoming increasingly difficult to integrate into the platform, but are being pushed fairly aggressively. This will lead to growing customer perception that they've been sold a lie. Roadmap progression is slow - minor, incremental updates that large numbers of major customers are screaming for tend to take over a year, internal delivery timelines are works of total fantasy. Company culture was great, but a series of poor hiring decisions and unpreparedness for macroeconomic headwinds changed that. Zig (CEO) and Ryan (Founder) handled the post-lockdown return to office poorly, baselessly accusing people working from home of playing golf on Fridays (as they did the same) - even though productivity had increased. They also wilfully misinterpreted employee feedback to justify a mandated return - inexcusable for a company built on interpreting employee feedback. Zig was also rallying the company to applaud Ryan's efforts at tax evasion. Throughout the course of my employment, the scope of my role changed to the point that it bore little resemblance to the role I was hired for - at no point was there recognition or review of this fact, nor was there support to move to a better-aligned role.

Work-life balance is something we pay a lot of lip service to, but that keeps getting worse. It's a pretty intense job and it feels like you're on-call all the time. That's weekends, vacations, out sick, etc. Remote work is also going away, partially. There have been clear indications from senior leadership that there's some lack of trust in our ability to continue to operate effectively without coming to the office regularly. This one stings. There are some serious growing pains we're experiencing after the IPO. A shift at the senior level management towards short term profitability and quarterly earnings. We talked a lot about this prior to the IPO, how being a public company wouldn't change us and we shouldn't let the IPO distract us. It fees like our brand and values are getting dilluted in the pursuit of growth. I'm not sure whether it's related to the IPO/SAP Acquisiton or not, but benefits have gotten more expensive, promotions are rarer than ever and it's very political. I hated a lot of what I had to do to be promoted and wouldn't do it again. We've also gotten clunkier in our execution. Some of it is CYA now that we're a public company, but a lot of it is run-of-the-mill corporate red tape. Our values, culture, and products used to be what attracted and kept people here. Now, it's more comon to hear money and the vesting of equity shares as the main reason to stick around. After many years here, it's very sad to see.