Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 29 reviews)); "Meet great people." ((in 8 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 5 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Because of low pay it invites the lower class to wor there" ((in 30 reviews)); "The training is inadequate." ((in 13 reviews)); "The pay and benefits are abysmal" ((in 11 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

256 reviews

1.0

Nov 28, 2021

Horrible (run)

Case manager

Recommend

CEO approval

Business Outlook

Pros

LITERALLY NOTHING job is a joke management horrible .

Cons

A Joke and the training is not necessarily training they give you this irrelevant information and once you’re actually out of training they throw you to the wolves and it’s up to you to swim they change up all the time .. I was supposed to work for Texas and ended up getting put in a Florida team … No training literally had to figure out my job along the way the team “leads “ or just horrible at responding to you I had got locked out of systems and my team lead didn’t bother to help I reached out to him Colton Steenblik and got ignored this job is really horrible and needs to be shut down. Don’t even waste your time find another job that actually is worth working for .

2.0

Nov 1, 2021

A really bad time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fully remote Equipment provided after qualifying period

Cons

Lied about working hours (bait & switch) & then verbally insulted me via Microsoft Teams DMs when I tried to resolve the working hours issue Company ghosted me instead of firing me when they refused to resolve hours issue

5.0

Nov 1, 2021

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Always willing to help find a good fit for each rep.

Cons

Benefits don't cover much but is cheap

Viewing 154 - 156 of 256 Reviews

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