Does ROI Call Center Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ROI Call Center Solutions employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at ROI Call Center Solutions. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ROI Call Center Solutions?

53% of ROI Call Center Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ROI Call Center Solutions 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ROI Call Center Solutions?

Customer Service Representative (63) , Customer Service Representative (CSR) (27) , Customer Service (8) , Agent (7) , Team Lead (7) , Customer Service Agent (6) , Supervisor (6) , Call Center Representative (5) , Call Center Agent (4) , Case Manager (4) , Customer Service (CSR) (4) , Recruiter (4) , Account Manager (3) , Customer Service Supervisor (3) , Analyst (2)

What are the pros of working at ROI Call Center Solutions according to real employee reviews?

"Awesome to work from home." ((in 32 reviews)); "Meet great people." ((in 7 reviews)); "They are great at being flexible with scheduling as well!" ((in 7 reviews)); "Flexible hours, work from home" ((in 6 reviews)); "The leadership I have worked with here has been friendly and willing to help you grow in the company." ((in 5 reviews))

What are the cons of working at ROI Call Center Solutions according to real employee reviews?

"Low pay and never any raises" ((in 35 reviews)); "Not good enough training" ((in 14 reviews)); "Building, Environment, Upper Management, Lack of Professionalism, No Opportunity For Advancement" ((in 7 reviews)); "The pay and benefits are abysmal" ((in 7 reviews)); "Managers get aggressive when numbers aren't met!" ((in 6 reviews))

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ROI Call Center Solutions

Part of Connexus Resource Group

ROI Call Center Solutions reviews

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3.2

53% would recommend to a friend

(256 total reviews)

Rob Schow

64% approve of CEO

48% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Work/Life balance

3.1

Career opportunities

3.0

Culture & values

3.0

Senior management

2.5

Compensation and benefits

ROI Call Center Solutions has an employee rating of 3.2 out of 5 stars, based on 256 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ROI Call Center Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

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Reviews by job title

256 reviews

5.0

Jan 31, 2019

Disorder, and unfairness

Care case management specialist

Recommend

CEO approval

Business Outlook

Pros

Very little standardized job performance measurement.

Cons

Unfair practices and division of labor, little to no future job outlook.

2.0

Dec 28, 2018

ROI Solutions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As a whole ROI is a fairly new company, once it works out all the kinks it could eventually be a company that management and bosses respect one another and can actually be proactive and productive.

Cons

As it stands now, management really does not give 2 cents about you which leads to high turnover rate and in-productivity. There is no logic in half the things they do. Also, there is crazy favoritism and (depending on the account or campaign you are working on) we are continuously working on putting out fires from the same continuous mistakes over and over and over.

3.0

Dec 11, 2018

Customer service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Schedule, pay, cant think of much else

Cons

Do not work with school schedules, poor management, system crashes, hectic and unorganized work environment

Viewing 214 - 216 of 256 Reviews

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Disorder, and unfairness

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