Good for steady income, not very consistent
Pros
Even though starting pay for entry-level agents is $11/hour, your pay is raised to $13/hour once you enter production (2022 numbers, might be different now). Benefits start 60 days into your employment instead of 90. If/when your campaign ends, your account manager will work with other campaigns to have you reassigned.
Cons
Since ROI (now Connexus) has multiple campaigns running, they're willing to move agents to different campaigns every chance they get, which means you may be trained to work for 2-3 different clients in the span of a year if one hits a slow season, or you just aren't doing well at that one in particular. The recruiters and hiring staff are willing to pay newer agents more than established agents--so instead of bumping their current agents up to better wages, they have no problem hiring 50 new people for more money at the start of rush because they know they're going to fire most of them before rush even ends. I've also noticed within my own campaign (and please note that while the clients do give a budget, they don't decide how its allocated), my account manager was willing to let two female agents walk out rather than pay them more to stay--but then gave a male agent a raise with his promotion. By the way, promotions within a campaign (such as from a low-level agent to a team lead or trainer) do NOT include a raise because "you're still doing the same job," even though you have more responsibilities. For example, if you're hired by ROI to be a Customer Service Rep for Company, and after say 3 months at Company you're given administrative privileges and a supervisor role, you will not get a raise from ROI because to them you are still just a normal CSR on paper.
