Pros
Rackspace has remnants of a once great culture. There are terrific people that work there that still put customer first and live the company values.
Cons
The culture at Rackspace is rapidly declining largely due to poor Senior leadership. The greatness of Rackspace is a value system that puts the customer first. That is no longer the case. It is Stock holder first. The standard SLT approach is do more with less. Senior Leadership only promotes leaders to Mid Management who share that theme and do not stand up for the customer. That worked for a period of time. It has reached the point where we are now doing less with less as we can no longer do more. The result is we are doing less with less and failing to keep our promise to customers. That word is on the streets and has brought a serious decline in growth.